Apple Bridgeport Village in Tigard, OR Closed now

Reviews about Apple Bridgeport Village

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  August 20, 2019, by J. Bietz
  On 12/28, I read about Apple offering a $29 iPhone 6 battery replacement on Reddit, CNET then Apple for poor battery performance. My wife says go get it replaced (since I've been complaining how my phone doesn't keep a charge long). I look at the symptoms Apple states as being caused by battery issues. I check all the boxes. So I call the Apple Store - Bridgeport Mall, Oregon at 11:30AM. NO ANSWER - I'm on eternal hold. During my wait, I look up Apple on my iPhone and see a link to the store and a support page. There is an option to make an appointment online. There is a box to click, "Battery Replacement." I click and am given a choice of time slots. I choose the earliest one (later that day at 5:25PM), expecting to pay $29 for a new battery. I show up at 5:20PM. A tech runs diagnostics and tells me my "battery is fine." (It's not.) I say, how the phone shuts down before the battery is exhausted, the apps open slow, I checked all the boxes in Apples check list of symptoms. He starts to debate me. I call in the manager. They go and take a huddle, 15ft away, come back in 5 and say, "I'm sorry, we're all out of batteries." "We'll call you when they're in." WHY DID I EVEN MAKE AN APPOINTMENT?! DID YOU NOT PUT STOCK ASIDE WHEN I CHECKED, "BATTERY REPLACEMENT?" I put my faith in Apple's offer to retro fit a new battery at a discount (per Apple's suggestion), made an appointment and am told to go away, come back later, we can't help you with what you made an appointment for - (no admission to that they screwed up at all, just excuses). Your customers expect more.